Buying a cymbal

1. If you buy a cymbal but want to cancel your order before I dispatch it you can.

2. I can also decline to supply a cymbal to you at any point before its dispatch. I will refund you any money you've paid.

3. Once a cymbal is dispatched a contract is made between us.

4. You must have an email address to buy from me and you agree that email can be used as our means of communication.

5. I will send your receipt, dispatch date and tracking details via email. 

6. You must ensure you are able to receive emails from me at "info@cymbaljunkie.com".

7. You must ensure all details you provide when you order or buy cymbals are correct, that any credit or debit cards, PayPal accounts or bank accounts you use are your own, and that there are sufficient funds to cover the cost of the cymbals.

 

Processing orders and delivery

8.  I debit credit and debit cards, PayPal accounts and bank accounts on the day the order is placed. All prices include taxes (where applicable) unless otherwise stated.

9. Cymbals will be sent to the address you supply in your order.

10.  I aim to dispatch all cymbals in the timescale stated. However, sometimes I may not be able to dispatch goods until the working day after the one stated. If this occurs I will notify you of the delay.

11. I only use reputable couriers and book these services in good faith. However, I am not responsible for any delays in delivery times once cymbals have left my possession.

12. You can see full details on my Cymbal Junkie Postage & Shipping page.

 

VAT, duty & import charges

13. If you are buying a cymbal from outside the UK you may charged import VAT, duty and customs clearance fees by your country. These charges are set by your country and I have no control over them. All such VAT, duty and customs clearance fees must be paid by you, unless you choose to have Cymbal Junkie pay them for you prior to purchasing.

14. You can see full details in the "import VAT/duty fees" section of my Postage & Shipping page.

 

Returns

15. New cymbals have a 28 day returns option: You must request a return within 14 days of the date you received your cymbal. You then have a further 14 days to send the cymbal back to me. Pre-loved cymbals have a 14 day return option: You must request a return within 7 days of the date you received your cymbal. You then have a further 7 days to send the cymbal back to me.

16. All return postage or shipping is payable by you.

17. All cymbals must be returned in the original box and using the original internal packaging.

18. All cymbals must be returned in the same condition they were sent, showing no signs of use or abuse.

19. Returned cymbals must not have been cleaned with any cymbal cleaning, household cleaning, or professional cleaning products.

20. Cymbals must not have been been altered or modified in any way. 

21. You are responsible for the safe arrival of any cymbals you return. I strongly suggest using a good courier and choosing a tracked and insured service. (Please note some courier's insurance does not include musical instruments, or has many exclusions or value limitations on them).

22. Any VAT/duty or customs charges we have to pay to receive cymbals returned from outside the UK will be deducted from you refund amount.

23. You can see full details on my Returns page.

 

Damaged, defective or incorrectly sent cymbals

24. If a cymbal arrives to you damaged or defective, or is not the cymbal you ordered I will replace the cymbal where possible, or refund to you the amount you paid for it.

 

Warranties

25. All new cymbals come with a manufacturer's warranty. Pre-loved cymbals do not come with a warranty unless otherwise stated on the listing. You can see the full details of the manufacturer's warranties on my Warranties page.

 

Liability

26.  I reserve the right to change information, specifications, descriptions and prices of listed cymbals at any time.

27. The cymbals sold on this website are for your personal use and not for re-sale or distribution. I do not accept liability for any loses whatsoever (either direct or 3rd party) that arise out of the use of this website, or for any cymbals purchased from me, that are not used in accordance with these terms and conditions.