UK returns

We have a no quibble returns policy on all stock cymbals. You can get a full refund or choose another cymbal.

New cymbals - 28 day returns

Contact us to request a return within 14 days of the date you received the cymbal. Once we have approved the return you have a further 14 days to return the cymbal.

Pre-loved cymbals - 14 day returns

Contact us to request a return within 7 days of the date you received the cymbal. Once we have approved the return you have a further 7 days to return the cymbal.

Returns conditions

To return a cymbal in the UK you must:

1. Request and return the cymbal within the required time.

2. Return the cymbal in the same condition you received it.

3. Return the cymbal using the original box and protective packaging.

4. Pay for the return postage.

5. Not have cleaned the cymbal with cymbal cleaner, or any other professional or household cleaning products.

6. Not have modified or altered the cymbal in any way.

Returns exclusions

Please note that special or custom order cymbals are not covered by our returns policy as they ordered or made specifically for you.

International returns

We have a no quibble returns policy on all stock cymbals. You will get a full refund for the amount you paid for the cymbal (excluding the original shipping cost).

New cymbals - 28 day returns

Contact us to request a return within 14 days of the date you received the cymbal. Once we have approved the return you have a further 14 days to send the cymbal back.

Pre-loved cymbals - 14 day returns

Contact us to request a return within 7 days of the date you received the cymbal. Once we have approved the return you have a further 7 days to send the cymbal back.

Returns conditions

To return a cymbal from outside the UK you must: