UK returns

We have a no quibble returns policy on all cymbals. You can get a full refund or choose another cymbal.

New cymbals - 28 day returns

To return a new cymbal:

1. Contact us to request a return within 14 days of the date you received the cymbal.

2. Send the cymbal back so we receive it within 14 days after that.

3. Comply with the returns conditions below.

Pre-loved cymbals - 14 day returns

To return a pre-loved cymbal:

1. Contact us to request a return within 7 days of the date you received the cymbal.

2. Send the cymbal back so we receive it within 7 days after that.

3. Comply with the returns conditions below.

Returns conditions

To return a cymbal in the UK you must:

1. Request and return the cymbal within the time periods above.

2. Return the cymbal in the same condition you received it.

3. Return the cymbal using the original box and protective packaging.

4. Pay for the return postage.

5. Not have cleaned the cymbal with cymbal cleaner, or any other professional or household cleaning products.

6. Not have modified or altered the cymbal in any way.

International returns

We have a no quibble returns policy on all cymbals. You will get a refund for the full amount you paid for the cymbal, excluding the shipping cost.

New cymbals - 28 day returns

To return a new cymbal:

1. Contact us to request a return within 14 days of the date you received the cymbal.

2. Send the cymbal back so we receive it within 14 days after that.

3. Comply with the returns conditions below.

Pre-loved cymbals - 14 day returns

To return a pre-loved cymbal:

1. Contact us to request a return within 7 days of the date you received the cymbal.

2. Send the cymbal back so we receive it within 7 days after that.

3. Comply with the returns conditions below.

Returns conditions

To return a cymbal from outside the UK you must:

1. Request and return the cymbal within the time periods above.

2. Return the cymbal in the same condition you received it.

3. Return the cymbal using the original box and protective packaging.

4. Pay for the return shipping and any customs / VAT/ duty charges.

5. Not have cleaned the cymbal with cymbal cleaner, or any other professional or household cleaning products.

6. Not have modified or altered the cymbal in any way.

If you have any questions about returns